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| Thread: The Customer is always Right... MY @$$ |  This thread is pages long: 1 2 · NEXT» |
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MightyMage
Honorable
Legendary Hero
of INSANITY and DELICIOUSNESS
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posted July 10, 2002 07:26 PM |
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The Customer is always Right... MY @$$
Have you ever heard the saying 'the cutomer is always right'? Maybe from a boss or one of those 'constructive critisizem' signs? I happen to work in a grocery store as a side job and day after day I have to deal with people claiming that 'somone must have changed all the sale signs because they said somthing different a second ago' or Why isn't this item on sale, I don't want that item. Just yesterday we had an older gentleman ask quite loudly why no one was following him around to tell him where things were.
Do you have to be a people person or is it like this everywhere?
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Though I must still bow
in awe for the awesomeness that is
MightyMage. For he is all I could ever
want to be! - OhforfSake
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Cat
Honorable
Supreme Hero
Gonna Get Dirrty...
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posted July 10, 2002 08:59 PM |
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I feel your pain lol
If you had watched "Mallrats" you would know that "the customer's always an a$$hole"
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 Diwethaf Gloau Sylw y Gymreag
http://aozos.com/phpBB2/index.php
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Oldtimer
Honorable
Supreme Hero
Please leave a message after..
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posted July 10, 2002 09:03 PM |
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That customer is paying your salary, if you want his money you treat him good. Poor customer service kills business. You might say screw him he only buys a small bag of groceries. But that annoying customer might be spending $250 a week on groceries, thats $1000 a month 0r $12,000 a year that he might be spending a another store just as easy. How many customers do you think you can drive away before your business goes from profit to loss? Your job is to put up with all the crap that customers give you and smile while doing it.
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Cat
Honorable
Supreme Hero
Gonna Get Dirrty...
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posted July 10, 2002 09:08 PM |
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Actually, no it isn't. My job as detailed in my contract says nothing about that.
The bottom line is where I work it is a necessity. If people are unduely rude, I ban them. I banned somebody the other day. in no contract does it say "you must take all kinds of **** with a smile". My company actually says that if you don't want to smile, you don't have to. We strive to be "genuine". mind you, this is the same company which has given a refund and replace for smooth peanut butter that "wasn't as smooth as it was last time", so possibly everybody working there is just as insane as the people who shop there.. MM, read my customer service thread.... I think you will like it 
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Diwethaf Gloau Sylw y Gymreag
http://aozos.com/phpBB2/index.php
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MightyMage
Honorable
Legendary Hero
of INSANITY and DELICIOUSNESS
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posted July 11, 2002 12:45 AM |
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Pretty interesting actually, I have to agree with you too. One of the rules there is if we have to put up with an unruly or even overly grumpy customer it's an automatic $10 service charge. It's supposed to discourage bad attitudes but it doesn't help as much as you think.
That same guy I was talking about made one of the cashiers cry. He yelled at her because she wasn't moving fast enough for him.
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Though I must still bow
in awe for the awesomeness that is
MightyMage. For he is all I could ever
want to be! - OhforfSake
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Cat
Honorable
Supreme Hero
Gonna Get Dirrty...
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posted July 11, 2002 01:01 AM |
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when I used to work checkouts, I was on the handbasket tills with a girl called Jodie. A man came to her till with a fully trolley and she said "I'm sorry sir, these till are hand baskets only". He went off on one at her... in between all the swearing he said "surely he size of a basket is subjective?". After about 5 minute of being sworn at, Jodie ran off to he toliets to cry.
The man came round to my till. I said "Sorry sir, I can't serve you". He said "why not?". I said "Well, just as basket size is subjective, so is which customers a cashier is willing to serve". In he end, I had so convinced him of his rudeness that he tried to get into the ladie toilets to apologise to Jodie:- lmao
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Diwethaf Gloau Sylw y Gymreag
http://aozos.com/phpBB2/index.php
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sikmar
Promising
Known Hero
The Moonchild
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posted July 11, 2002 09:55 PM |
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The customer always THINKS he's right
but he should understand he's not always right. Yes, yes, dear customers, that's the shocking truth!
Let's illustrate this common behaviour problem with an example set in the software developing world (I think it's applicable to many other environments). We'll have a look on the character's minds using the well known "three sides to every story" approach:
Side One: YOURS (the customer's mind)
"Hello, boy. I'm rather tired of seeing you and your mates staring at those computer screens, trying to fool me with your radiation-redden eyes. I know for sure you're not working in nor brainstorming about my short and simple list of new ideas. What? The application is currently fully implemented and running? What means "not available feature in this version"? Don't bother me with your technical excuses!! I pay!! I'm the CLIENT! So stop reading your personal e-mails and writing nonsenses in strange forums and fulfill my wildest desires. Immediately!"
Side Two: MINE (the brave software developer mind)
"What's this? A multi-idiom platform conversion valid for both Windows and Linux, with Oracle, Sybase and Microsoft databases compatibility? Tactile screen interface and voice recognition? FOR THE NEXT WEEK? Oh, no!! This idiot has been reading computer magazines again... And how does he dare to call me boy? BOY! Call me solution provider, you insolent customer! I'm the LORD of BYTES! Show me respect!"
Side Three: THE TRUTH (the greedy mind of the company manager)
"Mmmmmm. Client X seems to ask for a whole set of new features on product Y. On the other hand, development team Z seems to complain about the deadlines arguing they are impossible to achieve... There must be a way to promise client X all his requirements and put the boys (and girls) to work, increasing the prices for the former and mantaining at range the salaries for the latter... Well, maybe a good and expensive work meal will let me concentrate on this challenging question. And who cares!! If the product finally crashes twice a minute, we'll blame it on Microsoft Windows and chain client X with a full manteinance contract... Ha Ha Ha!!!"
CONCLUSION: Dear customer, please aim with care and search for an adequate target when you complain...
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This is my truth. Tell me yours
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Celfious
Promising
Legendary Hero
From earth
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posted July 11, 2002 10:15 PM |
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I'm an electritian in the navy
Here is just a portion of my sympothy.
Thiers (People who think they live off of electricity)
"My fan dosn't work! Call the electritian. We shouldn't have to go one minute without them trouble shooting and fixing. Call them"
MinE (The electiritian who has NO PROBLEM TaKinG a smoke break after doing a real job)
"ERGRR! These *&&^%In' People! There's more important stuff, like stuff that *&^%ing matter's. Do I actualy have to tell these people to *&^% Off?"
TrUTH: (more of my feeling's. LoL)
I have to hold people's hand's and wipe theyre tear's when they can't get what they want. "Unfortunatley there's a world that come's before you, that *&^%ing matter's"
Conclusion:
Dont *&^$ing bother me about your fan.
Oh yeah, girl's? "Ohh, sure. Yep, it is hot in here." I dont mind holding they're hand's. I'm normal. In that aspect.
LoL
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Zephyr
Hired Hero
Patiently waiting
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posted July 12, 2002 12:27 AM |
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IMO being a paying customer is never an excuse to be rude without just cause to the person whose job it is to serve you. I worked as a sales associate at a major retail store and most of the customers I dealt with were actually pretty nice. I was never a cashier and it seems to be the cashier who gets all the live ones! My sister worked at the same store for several months as a cashier only. I have to wonder if any of the rude ones have ever worked in a service oriented position themselves. I would hope that most people that have ever had to work in these type of jobs would empathize with the people currently in these positions because they know how it is and they would treat them with the respect that most of them deserve. My view on things is if it is a job that I myself feel that I could not do then I admire the people that have the guts to do that job. I am just glad there is someone to hand that Burrito Supreme out the window to me! LOL
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The one who seeks to pluck the stars will miss the jewels at his feet.
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Cat
Honorable
Supreme Hero
Gonna Get Dirrty...
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posted July 12, 2002 02:18 AM |
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Edited By: Cat on 11 Jul 2002
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A nice true story from my supermarket....
Natasha was working on the customer services desk and had a woman come up to her. This is the transcript:-
Tash:- How can I help you madam?
Woman:- I'd like a refund and replace on this (places Blue Cheese on the counter)
Tash:- Certainly madam.. what exactly is the problem with it?
Woman:- Are you blind? It's mouldy!
Tash:- Um.. it's blue cheese..
Woman:- I want a refund and replace for one that isn't mouldy
Tash:- Um, well, any replacement will be as, um, "mouldy" as that...
Woman:- Well, that's disgraceful!
In this kind of situation, you don't know if laughing or crying is best.
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Diwethaf Gloau Sylw y Gymreag
http://aozos.com/phpBB2/index.php
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MightyMage
Honorable
Legendary Hero
of INSANITY and DELICIOUSNESS
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posted July 15, 2002 09:13 PM |
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Oh, You think that'a a good one? How about this:
One of the floor supervisors had to go work in the customer service center now the reason I said that was because a supervisor working on the floor is in charge of supervising the baggers, the Casheers, and making sure no one shoplifts so after dealing with that for two hours this next situation kinda set him off.
Customer: Uh yes sir, I'd like to know why I paid full price for this milk if this coupon says it's half off.
Chris (the supervisor): Oh, you grabbed the wrong milk, that's all. The sale is only for...*looks at the coupon closer* This coupon isn't even for our store sir. We can't accept it.
Customer: Well why not? It's still a coupon isn't it?
Chris: Yes it's a coupon but not for our store. If the coupon is not for our store than we can't take it.
Customer: I just don't understand, maybe you didn't hear what I said. It's...a...coupon. I want my milk for half price. Just put it in your computer thing and give me my money.
Chris: Our store did not make that coupon, the Store has nothing to do with that coupon. It even shows the name of a completly differt store on there. Now I have plenty of other customers that need help with things so if you'd like your milk for half price than you'll have to take that coupon to the right store.
Customer: You know what, forget it. I'm not coming back hear. You people are always trying to cheat me out of my money. I'm giong to a different store.
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Though I must still bow
in awe for the awesomeness that is
MightyMage. For he is all I could ever
want to be! - OhforfSake
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Aculias
Responsible
Undefeatable Hero
Pretty Boy Angel Sacraficer
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posted July 26, 2007 07:16 AM |
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Nigh!!!
I am always right dude.
You are always wrong.
If you dont like it, then yall can run to the border 
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Dreaming of a Better World
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Binabik
Responsible
Legendary Hero
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posted July 26, 2007 07:18 AM |
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Hey Acu, how much have you had to drink tonight?
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Aculias
Responsible
Undefeatable Hero
Pretty Boy Angel Sacraficer
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posted July 26, 2007 07:21 AM |
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I didnt want to lol.
I had some Teq Mexican stuff lol.
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Dreaming of a Better World
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Binabik
Responsible
Legendary Hero
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posted July 26, 2007 07:27 AM |
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Did you drink the worm?!
Careful with that tequila, I drank too much of it once and accidently made a baby.
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Aculias
Responsible
Undefeatable Hero
Pretty Boy Angel Sacraficer
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posted July 26, 2007 07:30 AM |
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Oh Bibanic lol.
I made a reply to you after 4 yrs in that other thread
Well more to Sox but you were the last to reply
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Dreaming of a Better World
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MightyMage
Honorable
Legendary Hero
of INSANITY and DELICIOUSNESS
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posted July 26, 2007 07:17 PM |
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I look back at this thread and laugh. I actually got fired from that job for something so ridiculously stupid that I didn't even mind. Apparently if a shopper leaves a bunch of cans and bottles in or around the store, they (and the deposit) becomes the property of the store. I didn't know that so when I saw the shopping cart just sitting there at 9:45 (15 min. to close) I knew someone had left it so I turned them into the machines myself and then cashed in the deposit slips. I think I got about $5.60 for them. I also got fired because that's considered stealing from the store. Go figure.
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Though I must still bow
in awe for the awesomeness that is
MightyMage. For he is all I could ever
want to be! - OhforfSake
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War-overlord
Responsible
Undefeatable Hero
Presidente of Isla del Tropico
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posted July 31, 2007 10:01 PM |
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I work on the Dairy departement of a supermarket myself and reading these post reminded me of something.
There is this realy weird guy who visits the store every now and then and I always wonder what planet he's from. This because he always asks for something completely rediculous or non-existant.
Out of the top of my head there are some things that completely baffled me.
One of them is Canned Cheese   He asked me for this a second time ten minutes later.
Another one was Mashed Aspergus, in the middel of winter.(Aspergus are not in season until early summer)
Last one was just a few days ago. He asked me for a mix of olive-oil and soysauce in a carton.
Now I considered that he is fooling us, but he seems realy honest when he askes for it. Also he always smels slightly of woodpolish, so he might be huffing paintthinner or something.
Either way I alway try to swallow my laughter(with reasonable succes) and polite inform him that as for as I know we don't sell whatever outlandish product he's asking for.
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Vote El Presidente! Or Else!
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phoenixreborn
Promising
Legendary Hero
Unicorn
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posted August 02, 2007 03:35 AM |
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I pretty much agree with what Zephyr said.
It's like if a customer comes in and needs something and we don't have any left I say, well you could go to this other store, or we can order it this way...they always say "but I need it now, can you go in the back?". I respond I'm sorry we don't have this and repeat what I already said. Then the customer flips out because I can't magically make things appear.
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Setitetart
Known Hero
Reality check....
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posted August 02, 2007 04:28 AM |
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Quote:
A nice true story from my supermarket....
Natasha was working on the customer services desk and had a woman come up to her. This is the transcript:-
Tash:- How can I help you madam?
Woman:- I'd like a refund and replace on this (places Blue Cheese on the counter)
Tash:- Certainly madam.. what exactly is the problem with it?
Woman:- Are you blind? It's mouldy!
Tash:- Um.. it's blue cheese..
Woman:- I want a refund and replace for one that isn't mouldy
Tash:- Um, well, any replacement will be as, um, "mouldy" as that...
Woman:- Well, that's disgraceful!
In this kind of situation, you don't know if laughing or crying is best.
Oh that's a goodie.
BLEU CHEESE IS MOLDY. Good god. LOL
Me being me...I would have laughed in their face.
But then again, I have already been told I should NEVER work in any kind of customer service due to my inability to deal with other peoples' stupidity or lack of common sense. LOL
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"Do you think we should drive a stake through his heart, just in case?"
~ Peter Lorre to Vincent Price at Bela Lugosi's funeral
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