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| Thread: New Q&A! |  This thread is pages long: 1 2 3 4 5 6 · «PREV |
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SDRDS
Tavern Dweller
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posted January 19, 2013 09:08 AM |
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Edited by SDRDS at 09:09, 19 Jan 2013.
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Quote:
Quote:
We can't see the document - most likely only you and Ubi support.
Don't hesitate to tell us what Ubi support says 
Sorry for the link that does not work. For now they only say that I will get some answer in 24 hours. Or in 48 hours. Or in indefinitely longer time. 
I am now greatly "entertained" by dealing with Ubi's broken autoreply script, which says that I have to run DxDiag and attach its report to my case for the FOURth time. Obviously, I have done this right after its first "reply" about this, even though it is useless since the crash/freeze I have manifests itself even in "Quick battle" (offscreen battle) mode turned on.
"This is mindless machine, what else I can expect?" -- I was thinking to myself.
However, there were couple of replies from *supposedly* live people, they at least have NAMES. But those replies seemed to be random, too, totally missing the point. I followed the steps they offered me to do -- though, of course, in vain.
It is interesting if any ACTUAL person with *brain* will ACTUALLY read my description of the issue, and ACTUALLY look at the save-point data and crash-dumps I attached. 
I will write back if the issue will go anywhere.
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Elvin
Admirable
Omnipresent Hero
Endless Revival
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posted January 19, 2013 01:17 PM |
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Now you see why we are not holding our breath.. Ubi support is pretty horrible, insulting even.
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H5 is still alive and kicking, join us in the Duel Map discord server!
Map also hosted on Moddb
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Storm-Giant
Responsible
Undefeatable Hero
On the Other Side!
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posted January 19, 2013 03:25 PM |
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I also expected something like that.
For several weeks I followed dayly the official forum and read a lot of complains about Ubi Support...you're not alone
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SDRDS
Tavern Dweller
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posted January 31, 2013 11:32 AM |
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Edited by SDRDS at 11:45, 31 Jan 2013.
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As promised, I report on "progress" in my Ubisoft support case: two weeks (!) and 33 (!) messages after, no result. Among those 33 messages 17 were idiotic autoresponses that required me to provide information that was already attached; even though I asked to turn this thing off, the support never did.
Last time they said to clear my hosts file, which is network/IP related thing. Obviously, this did not, and even could not help since the crash I have is not related to networking issues whatsoever.
I expect more totally random "advices" on what to do in order to have the game not freezing/crashing -- all of this pleasure without anyone from support really looking at the save-game I attached or even trying to comprehend the issue.
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Storm-Giant
Responsible
Undefeatable Hero
On the Other Side!
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posted January 31, 2013 02:03 PM |
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Sad news, but not unexpected
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