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Heroes Community > Turban Tribunal > Thread: 508 Error - resource limit is reached
Thread: 508 Error - resource limit is reached This thread is 3 pages long: 1 2 3 · NEXT»
Maurice
Maurice

Hero of Order
Part of the furniture
posted November 25, 2014 12:27 PM

508 Error - resource limit is reached

Valeriy, recently I've had a couple of error messages when trying to access the HC website. The message is:

Quote:
508 - Resource Limit Is Reached
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.


I've done a google search and it appears that the website is reaching some limitations on the hosting server. Since I've not seen that message before until recently, is this an indication that the site has become bigger / more popular?

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Galaad
Galaad

Hero of Order
Li mort as morz, li vif as vis
posted November 25, 2014 12:51 PM

Got it too.
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DagothGares
DagothGares


Responsible
Undefeatable Hero
No gods or kings
posted November 25, 2014 01:01 PM

got it for weeks.
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If you have any more questions, go to Dagoth Cares.

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Stevie
Stevie


Responsible
Undefeatable Hero
posted November 25, 2014 01:18 PM

I never had this problem before, only got it today.

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Doomhammer
Doomhammer


Known Hero
Smasher of pasties
posted November 25, 2014 01:30 PM

I am getting it too. Never had it before.

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NoobX
NoobX


Undefeatable Hero
Now, this is a paradox...
posted November 25, 2014 01:34 PM

Found out about this as soon as Val got to updating HC. It really bothers me, to be frank.
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Ghost said:
Door knob resembles anus tap.

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Storm-Giant
Storm-Giant


Responsible
Undefeatable Hero
On the Other Side!
posted November 25, 2014 03:28 PM

Same here
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War-overlord
War-overlord


Responsible
Undefeatable Hero
Presidente of Isla del Tropico
posted November 25, 2014 03:43 PM

Stevie said:
I never had this problem before, only got it today.

Same here.
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Vote El Presidente! Or Else!

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Tsar-Ivor
Tsar-Ivor


Promising
Legendary Hero
Scourge of God
posted November 25, 2014 06:27 PM

Just spam F5, usually goes away on the second one, no biggie.
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"No laughs were had. There is only shame and sadness." Jenny

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Valeriy
Valeriy

Mage of the Land
Naughty, Naughty Valeriy
posted November 25, 2014 08:27 PM

During the server upgrade the web host introduced a new system of server resource limits. Sometimes it kicks in and limits AOH/HC. At this stage I'm still trying to figure out why as there is no consistent pattern.

When you see the error message just reload the page (F5) and most of the time the page will display after one or two attempts.

When that happens it is not a severe overload - most pages will still load fine, just some requests are being rejected.
____________
You can wait for others to do it, but if they don't know how, you'll wait forever.
Be an example of what you want to see on HC and in the world.
http://www.heroesofmightandmagic.com

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friendofgunnar
friendofgunnar


Honorable
Legendary Hero
able to speed up time
posted November 27, 2014 07:29 AM

Hahah, I tried to go to the donate page and I got blasted with the 508 error for like 5 minutes straight

that's seriously bad timing btw, instituting a supporter system at the same time the web site is working so crappy

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Maurice
Maurice

Hero of Order
Part of the furniture
posted November 27, 2014 08:56 AM

friendofgunnar said:
that's seriously bad timing btw, instituting a supporter system at the same time the web site is working so crappy


I was thinking the same .

Are you in contact with your host provider regarding this issue, Valeriy?

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Doomhammer
Doomhammer


Known Hero
Smasher of pasties
posted November 27, 2014 09:02 AM
Edited by Doomhammer at 17:04, 27 Nov 2014.

I think it is getting worse, it is happening more and more.
Is this actually going to get fixed?

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Valeriy
Valeriy

Mage of the Land
Naughty, Naughty Valeriy
posted November 27, 2014 08:28 PM
Edited by Valeriy at 20:29, 27 Nov 2014.

Heh, that is bad timing indeed

I see that the problem got more serious for a couple of hours today with about 6000 requests dropped. That is getting to be a huge number...

The web host is being unresponsive - I posted about this in a ticket at least a couple of weeks ago, then again few days ago. Time for telephone attack.
____________
You can wait for others to do it, but if they don't know how, you'll wait forever.
Be an example of what you want to see on HC and in the world.
http://www.heroesofmightandmagic.com

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JoonasTo
JoonasTo


Responsible
Undefeatable Hero
What if Elvin was female?
posted November 27, 2014 09:51 PM

Is HC/AoH getting linked a lot due to H7 or something?
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DON'T BE A NOOB, JOIN A.D.V.E.N.T.U.R.E.

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Valeriy
Valeriy

Mage of the Land
Naughty, Naughty Valeriy
posted November 27, 2014 09:57 PM
Edited by Valeriy at 09:40, 28 Nov 2014.

The main issue is that the web host introduced new resource limits during the server upgrade, and one of those limits is set too low, so during busy parts of the day it kicks in and drops part of the requests.

EDIT: no answers so far. I've made the internal HC search a members-only feature to see if that will reduce the load. This is a fairly standard practice on many forums.
____________
You can wait for others to do it, but if they don't know how, you'll wait forever.
Be an example of what you want to see on HC and in the world.
http://www.heroesofmightandmagic.com

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Stevie
Stevie


Responsible
Undefeatable Hero
posted November 28, 2014 07:03 PM

This is driving me crazy. I'm getting so many error screens now it's unbelievable. My experience is totally ruined.
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Guide to a Great Heroes Game
The Young Traveler

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bloodsucker
bloodsucker


Legendary Hero
posted November 28, 2014 07:12 PM

Stevie said:
This is driving me crazy. I'm getting so many error screens now it's unbelievable. My experience is totally ruined.


I completly agree, got it half a dozen times before reach the thread. The good thing is: if nothing is done it will turn to normal in a few weeks (because everybody will stop using the site).

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Valeriy
Valeriy

Mage of the Land
Naughty, Naughty Valeriy
posted November 28, 2014 07:26 PM

Yeah, the choke is back... Still no response from the host to the support tickets and a phone message.

I did more optimization last night to reduce resource usage on the web sites, but the CPU load is still running high. I can't find a cause for it to be honest. There were times in the past when this happened and it was fixed when the host simply restarted the MySQL process on the server. I suspect it may be the same this time.

Sadly this is a shared hosting account, so I don't have access to any of these commands and we're now at the mercy of waiting for their reply. So I'm pretty powerless at this point.

Couple of suggestions in the meantime:

- If you get 508 error when you post or edit, press F5 and choose to resend form data. Repeat until it succeeds and then you won't lose what you've written.

- If you are checking the forums for new posts by reloading pages every minute, do it less frequently while the errors are present (maybe once every 10 min) to reduce the load.
____________
You can wait for others to do it, but if they don't know how, you'll wait forever.
Be an example of what you want to see on HC and in the world.
http://www.heroesofmightandmagic.com

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artu
artu


Promising
Undefeatable Hero
My BS sensor is tingling again
posted November 28, 2014 08:01 PM
Edited by artu at 20:04, 28 Nov 2014.

This error reached an intolerable level, more than half the time I'm getting it.
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Are you pretty? This is my occasion. - Ghost

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