|
| Thread: Deluxe Digital Edition fiasco |  This thread is pages long: 1 2 3 4 5 6 · «PREV / NEXT» |
|
Yskonyn
Hired Hero
|
posted October 21, 2011 09:59 AM |
|
|
Sure!
I have created a support ticket here:
http://cs.ubi.com/en-GB/select_game_windows.aspx
Chose the HoMM VI Digital Deluxe edition and went from there.
The support employee pointed me to this link:
http://ubisoft-en.custhelp.com/app/answers/detail/a_id/15573
That's the Knowledgebase article with the direct link to the missing content download, BUT you will need a code because it's listed at 19.99 euros without the proper promotion code. (I suspect to prevent illegal copying and obtaining the content)
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 21, 2011 01:00 PM |
|
|
Quote:
Sure!
I have created a support ticket here:
http://cs.ubi.com/en-GB/select_game_windows.aspx
Chose the HoMM VI Digital Deluxe edition and went from there.
The support employee pointed me to this link:
http://ubisoft-en.custhelp.com/app/answers/detail/a_id/15573
That's the Knowledgebase article with the direct link to the missing content download, BUT you will need a code because it's listed at 19.99 euros without the proper promotion code. (I suspect to prevent illegal copying and obtaining the content)
Saw your post...I think. My native is danish, but speak excellent english, can understand some german and a tiny bit of spanish, so I found your post. Trying once more to get into contact with ubisoft though email, while adding a picture this time. Don't know if it will help, but if it comes down to it, then I still have the number for customer support from the last time I asked.
But as you said, then there was no promo-code for the content listed. Sadly though it didn't list Akasha or the Edge of Chaos, which is why I am going to try contacting them once again.
|
|
The_Polyglot
Promising
Supreme Hero
Nuttier than squirrel poo
|
|
posted October 21, 2011 03:09 PM |
|
|
@Yskonyn:
If by support ticket You mean a submitted issue to Ubi support, I've done that a week ago, even updating it, when first the support... was not being helpful,(Their response in a nutshell: It's there, but you must have overlooked it,ID10T) without results of any kind. If not, could You tell me how to select the digital deluxe edition via your first link? All I could see, was the collector's, and the standard.
____________
Sanity through drugs. Order yours today!
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 21, 2011 03:15 PM |
|
|
Quote:
@Yskonyn:
If by support ticket You mean a submitted issue to Ubi support, I've done that a week ago, even updating it, when first the support... was not being helpful,(Their response in a nutshell: It's there, but you must have overlooked it,ID10T) without results of any kind. If not, could You tell me how to select the digital deluxe edition via your first link? All I could see, was the collector's, and the standard.
It may look like the collector's edition, but beneath it says digital deluxe edition or something like that.
|
|
Yskonyn
Hired Hero
|
|
posted October 21, 2011 03:57 PM |
|
|
Regardless of which version you select to create the support ticket, I suspect it will be dropped at the same group of support staff.
So, obviously you got unlucky with your support employee being an incompetent one. 
I haven't heard back from good old Fred yet either.
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 21, 2011 04:16 PM |
|
|
Quote:
Regardless of which version you select to create the support ticket, I suspect it will be dropped at the same group of support staff.
So, obviously you got unlucky with your support employee being an incompetent one.
I haven't heard back from good old Fred yet either.
You seem rather close to your ubi-support member staff, thinking about getting a new one, can you tell me where you got him. Mine dosen't answer my mails or calls me back, think he is just being childish and ignoring me
On a serious note, then please tell if you find out anything. Hoping this will apply to the pre-order bonuses as well as the other content.
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 21, 2011 04:18 PM |
|
|
|
What is up with me computer today! Keeps double posting!
|
|
Avirosb
Promising
Legendary Hero
No longer on vacation
|
|
posted October 21, 2011 04:55 PM |
|
Edited by Avirosb at 16:56, 21 Oct 2011.
|
You can always delete your double-posts.
Just check the 'Delete?' box over the Font, text and emoticon menu.
|
|
Cepheus
Honorable
Legendary Hero
Far-flung Keeper
|
|
posted October 21, 2011 04:57 PM |
|
|
It can happen when you double click "Submit Reply". Just make sure to click once and never twice, even if there is a delay
____________
"Those who forget their history are inevitably doomed to repeat it." —Proverb, Might and Magic VIII
|
|
Mytical
Responsible
Undefeatable Hero
Chaos seeking Harmony
|
|
posted October 21, 2011 05:02 PM |
|
Edited by Mytical at 17:04, 21 Oct 2011.
|
I did get it through ubishop, and edge of chaos is currently equipped for my Sandor. I needed no code. Ok..for those going through Ubishop..might want to send an email to ubi support instead. I got a very quick reply, letting me know that the objects were already unlocked, and that the Exclusive Content tab is for future items .. of course after I already figured out I had Edge of Chaos. Ubishop flat out told me they could not help, and pointed me to ubi support.
Edit: If ubi support can not help you, try contacting UbiShop support.
____________
Message received.
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 21, 2011 05:26 PM |
|
|
Quote:
I did get it through ubishop, and edge of chaos is currently equipped for my Sandor. I needed no code. Ok..for those going through Ubishop..might want to send an email to ubi support instead. I got a very quick reply, letting me know that the objects were already unlocked, and that the Exclusive Content tab is for future items .. of course after I already figured out I had Edge of Chaos. Ubishop flat out told me they could not help, and pointed me to ubi support.
Edit: If ubi support can not help you, try contacting UbiShop support.
If I recall, then yours was the digital edition right? Cause mine is the standard(physical) collector's edition so I am not quite sure if it applies to me as well. The reason I am writing in this post is that i searched and found another topic, which told to put all posts related to the Akasha/Edge of chaos issue in here.
|
|
Mytical
Responsible
Undefeatable Hero
Chaos seeking Harmony
|
|
posted October 21, 2011 06:05 PM |
|
|
Yes mine was the digital deluxe edition.
____________
Message received.
|
|
Thanir
Adventuring Hero
|
|
posted October 21, 2011 06:38 PM |
|
|
I already posted this in the Collector's Edition topic but wanted to post it here again because this is the right topic for it.
I got the Collector's Edition from the UbiShop. It includes a code for the bonus mission and the four bonus heroes. There is no code for the two pre-order items in it (Akasha + Edge of Chaos).
I contacted the customer support some days ago but got no answer yet.
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 21, 2011 07:10 PM |
|
|
Quote:
I already posted this in the Collector's Edition topic but wanted to post it here again because this is the right topic for it.
I got the Collector's Edition from the UbiShop. It includes a code for the bonus mission and the four bonus heroes. There is no code for the two pre-order items in it (Akasha + Edge of Chaos).
I contacted the customer support some days ago but got no answer yet.
Thanks for answering! Have gotten hold of a support member, which I have also written in the other topic. Will send info on what to do in order to get hold of the keys...If I get a hold of them. Godspeed Frederik360(Me)
|
|
Yskonyn
Hired Hero
|
|
posted October 21, 2011 11:18 PM |
|
|
I have just received an email from Ubishop with a link to the download for the artbook, poster and soundtrack as well as an apology.
This seems to be seperate from my support tickt.
|
|
Nelgirith
Promising
Supreme Hero
|
|
posted October 21, 2011 11:45 PM |
|
|
Quote:
I have just received an email from Ubishop with a link to the download for the artbook, poster and soundtrack as well as an apology.
This seems to be seperate from my support tickt.
Same here
|
|
Aosaw
Promising
Famous Hero
Author of Nonreal Fiction
|
|
posted October 22, 2011 12:42 AM |
|
|
Well, that's good.
I do have to wonder somewhat how it took them this long to resolve what seems to me to be a downloading issue, but at least it's been fixed.
|
|
SoilBurn
Known Hero
BurnsSoil
|
|
posted October 22, 2011 09:18 AM |
|
|
Quote:
I have just received an email from Ubishop with a link to the download for the artbook, poster and soundtrack as well as an apology.
This seems to be seperate from my support tickt.
Same here, case closed.
|
|
Elvin
Admirable
Omnipresent Hero
Endless Revival
|
|
posted October 22, 2011 09:29 AM |
|
|
Ah perfect. One of the reasons I logged in was because I did not want the issue unresolved before I left, good to see things are getting worked out.
____________
H5 is still alive and kicking, join us in the Duel Map discord server!
Map also hosted on Moddb
|
|
Frederik360
Adventuring Hero
Looking to the sky
|
|
posted October 22, 2011 11:31 AM |
|
|
Quote:
Ah perfect. One of the reasons I logged in was because I did not want the issue unresolved before I left, good to see things are getting worked out.
Sadly though mine is still in the works, but hopefully it will be resolved by monday. How is the army treating you so far? And where are you supposed to be stationed?
|
|
|
|
