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Stevie
Responsible
Undefeatable Hero
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posted October 06, 2015 02:22 PM |
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Edited by Stevie at 14:23, 06 Oct 2015.
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NomadX said:
hello gomaki! i'm registered here specially to ask question about resized models mod wich were posted here yesterday. have you seen it? what can you say about possibility to include it in the game officially?
Yea, Dan, tell us. What are the odds of Limbic including a praiseworthy yet fan made mod into the official version? I'm personally dying to find out.
Btw, send Limbic_Layn our regards too.
____________
Guide to a Great Heroes Game
The Young Traveler
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Steyn
Supreme Hero
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posted October 06, 2015 03:17 PM |
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Elvin said:
I've played academy campaigns and currently in necro mission 2. I only got those crashes in academy mission 3 and only when having battles manually. If you do quick combat the crashes disappear.
PS those crashes were random, not against specific neutrals.
I got such a crash once in Stronghold 3. In the beta2 I also got these crashes pretty often, always when starting a (manual) battle.
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gomaki
Shaper of Lore
Community Manager, Limbic Ent.
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posted October 06, 2015 03:21 PM |
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NomadX said:
hello gomaki! i'm registered here specially to ask question about resized models mod wich were posted here yesterday. have you seen it? what can you say about possibility to include it in the game officially?
Hey there! Ye I saw it, it looks fantastic. I actually think one of our art team is going to comment on it, but it's up to them. This is a question for Ubisoft, not Limbic. So maybe Marzhin will see the question and pop in to give you an answer, as well as me pushing it up the ladder for you.
My personal Opinion is i'de love for everyone to be able to use it, but that by no means has any bearing on whether this will be the case. Looking forward to all the mods that will be made for heroes 7.some of the ones for 3 and 5 are really impressive!
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gomaki
Shaper of Lore
Community Manager, Limbic Ent.
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posted October 06, 2015 03:24 PM |
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Edited by gomaki at 15:38, 06 Oct 2015.
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Steyn said:
Elvin said:
.
I got such a crash once in Stronghold 3. In the beta2 I also got these crashes pretty often, always when starting a (manual) battle.
Please please please don't hesitate to send me the log files singleton[at]limbic-entertainment.de in as the txt attachment and I will forward them to the relevant people.
I have actually spent a little bit of time engaging in manual combat with EVERY creature stack on Academy 3 about 2 hours ago, and even though i'm on a new version than you guys I didn't experience a single crash, which you can now realise how difficult it is to track this stuff with out the help of the community. I will now run around stronghold 3 see if I can reproduce anything.
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frostymuaddib
Promising
Supreme Hero
育碧是白痴
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posted October 06, 2015 03:29 PM |
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gomaki, you should change @ from your mail to [at] (or something like that)  Less spam 
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verriker
Honorable
Legendary Hero
We don't need another 'eroes
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posted October 06, 2015 03:34 PM |
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so Dan, although I do love being community managed, you gotta admit community managing a game with 66 Metacritic and 39% on Steam can't be easy,
therefore I wanted to ask you a philosophical question, are you a person who enjoys having obstacles in your life which you can overcome or are you an individual whose insecurities sabotage your potential to overcome those obstacles lol
feel free to ask Ubisoft if you can't find the answer lol
____________
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Maurice
Hero of Order
Part of the furniture
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posted October 06, 2015 03:40 PM |
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Edited by Maurice at 15:41, 06 Oct 2015.
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gomaki said:
Please please please don't hesitate to send me the log files singleton@limbic-entertainment.de in as the txt attachment and I will forward them to the relevant people.
I have actually spent a little bit of time engaging in manual combat with EVERY creature stack on Academy 3 about 2 hours ago, and even though i'm on a new version than you guys I didn't experience a single crash, which you can now realise how difficult it is to track this stuff with out the help of the community. I will now run around stronghold 3 see if I can reproduce anything.
I'll see if I can send you the files tonight.
Overall, I don't know how many times I went through combat on that map and like you said, most worked just fine. It was only 2 cases where I crashed out - and next time I loaded up, they went through just fine.
So, in one hand, it's a pity it doesn't happen more often, because that would give a lot more information about a probable cause - but since it happens only rarely, seemingly, its impact isn't very large either.
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Stevie
Responsible
Undefeatable Hero
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posted October 06, 2015 03:42 PM |
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gomaki said:
I have actually spent a little bit of time engaging in manual combat with EVERY creature stack on Academy 3 about 2 hours ago, and even though i'm on a new version than you guys I didn't experience a single crash, which you can now realise how difficult it is to track this stuff with out the help of the community. I will now run around stronghold 3 see if I can reproduce anything.
My simple theory is that the issue comes from massive memory leaks. I found out during the CB2 that each resave and reload adds a bit more to the RAM consumption until at about 7GB I would crash every time I'd try entering a battle, any battle. Not completely sure if that's the real reason, but at least worth mentioning.
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Guide to a Great Heroes Game
The Young Traveler
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gomaki
Shaper of Lore
Community Manager, Limbic Ent.
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posted October 06, 2015 03:42 PM |
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Maurice said:
gomaki said:
Please please please don't hesitate to send me the log files singleton@limbic-entertainment.de in as the txt attachment and I will forward them to the relevant people.
I have actually spent a little bit of time engaging in manual combat with EVERY creature stack on Academy 3 about 2 hours ago, and even though i'm on a new version than you guys I didn't experience a single crash, which you can now realise how difficult it is to track this stuff with out the help of the community. I will now run around stronghold 3 see if I can reproduce anything.
I'll see if I can send you the files tonight.
Overall, I don't know how many times I went through combat on that map and like you said, most worked just fine. It was only 2 cases where I crashed out - and next time I loaded up, they went through just fine.
So, in one hand, it's a pity it doesn't happen more often, because that would give a lot of information about a probably cause - but since it happens only rarely, seemingly, its impact isn't very large either.
Agreed but hey it's still a crash at the end of the day and it still gives a bad light on the game. If I can get a fix with the help of you guys n gals to put the game in a better shape, it's better for everyone.
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PROJ
Known Hero
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posted October 06, 2015 03:45 PM |
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Are you investigating desyncs or crashes in multiplayer? I've had an issue where one hero is attacking a unit-less hero in online multiplayer causes the game to hang. There are no messages of any kind, just an hourglass that won't go away and I can't issue any commands anymore.
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gomaki
Shaper of Lore
Community Manager, Limbic Ent.
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posted October 06, 2015 03:50 PM |
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PROJ said:
Are you investigating desyncs or crashes in multiplayer? I've had an issue where one hero is attacking a unit-less hero in online multiplayer causes the game to hang. There are no messages of any kind, just an hourglass that won't go away and I can't issue any commands anymore.
Certainly am and I can tell you we've got a fix for a lot of them (de-syncs) as well as tackling the others that are cropping up. Again feel free to send me an email with log files (mentioned above how to do it) even if you didn't crash we can use the log to find out why that particular de-sync happened and fix it. Also this unit hanging thing is fixed.
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PROJ
Known Hero
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posted October 06, 2015 04:01 PM |
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gomaki said:
PROJ said:
Are you investigating desyncs or crashes in multiplayer? I've had an issue where one hero is attacking a unit-less hero in online multiplayer causes the game to hang. There are no messages of any kind, just an hourglass that won't go away and I can't issue any commands anymore.
Certainly am and I can tell you we've got a fix for a lot of them (de-syncs) as well as tackling the others that are cropping up. Again feel free to send me an email with log files (mentioned above how to do it) even if you didn't crash we can use the log to find out why that particular de-sync happened and fix it. Also this unit hanging thing is fixed.
Cool, good to know. I'll look into sending logs if I run into more issues during multiplayer.
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gomaki
Shaper of Lore
Community Manager, Limbic Ent.
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posted October 06, 2015 04:04 PM |
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I've had a couple of logs come in and they're already super helpful. For the people who have crashed randomly entering combat maps could you do me a favor and verify your files on Uplay.
Open Uplay, click heroes 7, left hand side click properties then find the verify files button. From a couple of logs it seems that some warfare units were corrupt and causing a crash. Verifying will fix that particular issue.
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gomaki
Shaper of Lore
Community Manager, Limbic Ent.
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posted October 06, 2015 04:06 PM |
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Edited by gomaki at 16:08, 06 Oct 2015.
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verriker said:
so Dan, although I do love being community managed, you gotta admit community managing a game with 66 Metacritic and 39% on Steam can't be easy,
therefore I wanted to ask you a philosophical question, are you a person who enjoys having obstacles in your life which you can overcome or are you an individual whose insecurities sabotage your potential to overcome those obstacles lol
feel free to ask Ubisoft if you can't find the answer lol
I was in the Army for 7 years in the parachute regiment so you guys are positively lovely to me
I'll also make sure to forward your answer to Ubisoft though incase there is a stock reply I can provide you with.
Stevie said:
gomaki said:
I have actually spent a little bit of time engaging in manual combat with EVERY creature stack on Academy 3 about 2 hours ago, and even though i'm on a new version than you guys I didn't experience a single crash, which you can now realise how difficult it is to track this stuff with out the help of the community. I will now run around stronghold 3 see if I can reproduce anything.
My simple theory is that the issue comes from massive memory leaks. I found out during the CB2 that each resave and reload adds a bit more to the RAM consumption until at about 7GB I would crash every time I'd try entering a battle, any battle. Not completely sure if that's the real reason, but at least worth mentioning.
Totally agree. More than likely it is some sort of memory leak after a long play session (Long being objective of course) but I can still use that log file because we will be able to work out WHAT is leaking. So it's all useful.
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Elvin
Admirable
Omnipresent Hero
Endless Revival
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posted October 06, 2015 04:53 PM |
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gomaki said:
I'll also make sure to forward your answer to Ubisoft though incase there is a stock reply I can provide you with.
Win 
____________
H5 is still alive and kicking, join us in the Duel Map discord server!
Map also hosted on Moddb
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kiryu133
Responsible
Legendary Hero
Highly illogical
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posted October 06, 2015 05:11 PM |
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Kayna
Supreme Hero
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posted October 06, 2015 06:03 PM |
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kiryu133 said:
10/10 would bang hard.
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Kayna
Supreme Hero
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posted October 06, 2015 06:09 PM |
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verriker said:
so Dan, although I do love being community managed, you gotta admit community managing a game with 66 Metacritic and 39% on Steam can't be easy,
therefore I wanted to ask you a philosophical question, are you a person who enjoys having obstacles in your life which you can overcome or are you an individual whose insecurities sabotage your potential to overcome those obstacles lol
feel free to ask Ubisoft if you can't find the answer lol
Hey hey. Give him a break. It takes a lot of courage to go public atm from a Limbic Ubisuck point of view. If I was a Limbic Ubibug worker right now, I'd be holed up in my little home, nail wooden boards to my windows and weather the storm.
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verriker
Honorable
Legendary Hero
We don't need another 'eroes
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posted October 06, 2015 06:23 PM |
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Kayna said:
Hey hey. Give him a break. It takes a lot of courage to go public atm from a Limbic Ubisuck point of view. If I was a Limbic Ubibug worker right now, I'd be holed up in my little home, nail wooden boards to my windows and weather the storm.
but I did, that was the nice version of my message lol
____________
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Maurice
Hero of Order
Part of the furniture
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posted October 06, 2015 08:06 PM |
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Edited by Maurice at 20:12, 06 Oct 2015.
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gomaki said:
I've had a couple of logs come in and they're already super helpful.
Uhmm, I just checked my logfiles of when the crashes occured and one of the two is more than 30 MBytes in size. I don't think mail servers are happy with attaching files of that size  .
Regardless, I scrolled to the very bottom of either file to find the reason for each of those two crashes. It seems it couldn't find a required asset in one of the games' files, despite it loading just fine after restarting the game and reloading the latest savegame.
Crash 1, with the Cabirs
[25216.69] Log: Onscreen warngins/messages are now DISABLED
[25217.19] Error: ERROR ERROR cm_desert_neutral_01 was not found in the PackageCache It must exist or the Level Loading Action will FAIL!!!!
[25217.19] Warning: Couldn't find level in package cm_desert_neutral_01
[25217.19] Error: ERROR ERROR cm_desert_neutral_01 was not found in the PackageCache It must exist or the Level Loading Action will FAIL!!!!
[25217.38] Critical: appError called: Cast of NULL to Package failed
[25217.40] Critical: Windows GetLastError: De bewerking is voltooid. (0)
[25221.53] Log: === Critical error: ===
Cast of NULL to Package failed
Address = 0xfcc2b3dd (filename not found) [in C:Windowssystem32KERNELBASE.dll]
Address = 0x3fe8a365 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fe49e6b (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fe6eed3 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x4021923e (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x4021d4ee (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x4021e834 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x409d9e42 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x409dfe7d (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x409dfeca (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x409dff81 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x4112db1b (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x76c35a4d (filename not found) [in C:Windowssystem32kernel32.dll]
Address = 0x76d6b831 (filename not found) [in C:WindowsSYSTEM32ntdll.dll]
Address = 0x76cc662c (filename not found) [in C:Windowssystem32kernel32.dll]
The second crash, against the mixed Stronghold stack
[1986.94] Log: Onscreen warngins/messages are now DISABLED
[1987.67] Error: ERROR ERROR cm_desert_neutral_00 was not found in the PackageCache It must exist or the Level Loading Action will FAIL!!!!
[1987.67] Warning: Couldn't find level in package cm_desert_neutral_00
[1987.67] Error: ERROR ERROR cm_desert_neutral_00 was not found in the PackageCache It must exist or the Level Loading Action will FAIL!!!!
[1987.92] Critical: appError called: Cast of NULL to Package failed
[1987.92] Critical: Windows GetLastError: De bewerking is voltooid. (0)
[1992.33] Log: === Critical error: ===
Cast of NULL to Package failed
Address = 0xfd1fb3dd (filename not found) [in C:Windowssystem32KERNELBASE.dll]
Address = 0x3fb6a365 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fb29e6b (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fb4eed3 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fef923e (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fefd4ee (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x3fefe834 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x406b9e42 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x406bfe7d (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x406bfeca (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x406bff81 (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x40e0db1b (filename not found) [in D: Program Files (x86)SteamsteamappscommonMight & Magic Heroes VIIBinariesWin64MMH7Game-Win64-Shipping.exe]
Address = 0x77015a4d (filename not found) [in C:Windowssystem32kernel32.dll]
Address = 0x7714b831 (filename not found) [in C:WindowsSYSTEM32ntdll.dll]
Address = 0x770a662c (filename not found) [in C:Windowssystem32kernel32.dll]
I also found two .DMP files of the Unreal engine. I could upload those if it's needed to further pinpoint the problem. If any additional information is needed, just let me know (including the upload of those two files).
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This MEGA THREAD is pages long: 
